Terms of service

1. RETURN & REFUND POLICY

30-Day Guarantee

We offer a 30-day return guarantee on all products. If you are not satisfied with your purchase, you can return your order within 30 days of receipt.

How to Return

Contact our support at support@monixo.com with your order number
Pack the product securely in its original packaging
Send the package to the address you will receive via email
The return must arrive within 14 days of your request

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us immediately at support@monixo.com. We will resolve the issue promptly and proceed with a replacement or refund.

Non-Returnable Items

Personal care items
Custom or made-to-order products
Digital products or downloadable content
Items significantly damaged after receipt

Exchanges

Exchanges are accepted under the same conditions as returns. Contact our support to arrange an exchange.

Refunds

Refunds are processed within 7 to 10 business days of receiving your return. If you have not received your refund after 15 days, please contact our support.

Return Shipping Fees

The customer bears the cost of return shipping unless otherwise agreed. For defective or incorrect items, we cover return shipping costs.

Order Cancellation

Orders can be cancelled within 24 hours of placement. After this period, we cannot guarantee cancellation.

Monixo — operated by Monixo LLC
610 W Delilah Rd, Pleasantville, New Jersey 08232, United States
EIN: 57-8641345
Email: support@monixo.com

2. TERMS OF SERVICE

About Us

Monixo is an online commerce platform that distributes products from suppliers worldwide to its customers. By using our website, you accept these terms.

General Terms

Use of this website is subject to the following conditions:

You are at least 18 years old or under the supervision of a parent or guardian
You are responsible for all activities on your account
You agree to comply with these terms at all times

Accuracy of Information

Although we strive to provide accurate product descriptions, we do not guarantee that all information is error-free. Photos, sizes, and descriptions are approximate. If you notice discrepancies, contact us immediately.

Prices and Products

All prices are displayed in US dollars and may change without notice
Prices are valid as long as stock is available
We reserve the right to remove products from our catalog
Promotional offers have limited validity

Billing and Account

Customers must create an account to place orders
Account information must be accurate and up to date
You are responsible for all activities on your account
We may suspend accounts that violate these terms

Products or Services

All products are sold as is
We offer a 30-day return guarantee
Descriptions are approximate; color variations are possible

Links to Third Parties

Our website may contain links to third-party sites. We are not responsible for their contents or privacy policies. These links are provided for informational purposes only.

Limitation of Liability

We are not responsible for indirect, incidental, special, or consequential damages, including loss of profits, even if we have been advised of the possibility of such damages.

Indemnification

You agree to indemnify Monixo from any claims, losses, or damages arising from your use of the website.

Governing Law

These terms are governed by the laws of the State of New Jersey, United States.

Modifications

We reserve the right to modify these terms at any time. Changes will be posted on this page. Continued use of the website implies acceptance of the new terms.