Refund policy
30-Day Guarantee
We offer a 30-day return guarantee on all products. If you are not satisfied with your purchase, you can return your order within 30 days of receipt.
How to Return
- Contact our support at support@monixo.com with your order number
- Pack the product securely in its original packaging
- Send the package to the address you will receive via email
- The return must arrive within 14 days of your request
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us immediately at support@monixo.com. We will resolve the issue promptly and proceed with a replacement or refund.
Non-Returnable Items
- Personal care items
- Custom or made-to-order products
- Digital products or downloadable content
- Items significantly damaged after receipt
Exchanges
Exchanges are accepted under the same conditions as returns. Contact our support to arrange an exchange.
Refunds
Refunds are processed within 7 to 10 business days of receiving your return. If you have not received your refund after 15 days, please contact our support.
Return Shipping Fees
The customer bears the cost of return shipping unless otherwise agreed. For defective or incorrect items, we cover return shipping costs.
Order Cancellation
Orders can be cancelled within 24 hours of placement. After this period, we cannot guarantee cancellation.
Monixo — operated by Monixo LLC
610 W Delilah Rd, Pleasantville, New Jersey 08232, United States
EIN: 57-8641345
Email: support@monixo.com